Refund policy
At Reseedpack, we want your packaging to meet the specifications agreed for your project. This policy explains cancellations, returns, and claims for orders placed through https://www.reseedpack.com/ or directly with our authorized team.
Contact: support@reseedpack.com. Include your order or quotation number.
1. Custom packaging
Products made with your chosen artwork, dimensions, materials, structure, or finishes are custom products. Once authorized project work or production has started, cancellation may involve costs already committed to your order.
Custom products cannot ordinarily be returned simply because you change your mind. This does not affect remedies for defects, incorrect fulfillment, or other rights required by applicable law.
2. Cancellations and changes
Contact us as soon as you need to change or cancel an order. A request does not stop production automatically; we will confirm what can still be changed.
Before project work or costs are committed, a cancelled order is eligible for a refund of the amount paid. If you authorized design work, tooling, material procurement, or other preparation, any lawful deduction will be limited to documented, non-recoverable costs disclosed and agreed before they were incurred. We will provide a breakdown.
Once manufacturing begins, we generally cannot accept cancellation for a change of preference. If we can stop part of the work, we will explain the available options and any recoverable balance. If we cannot fulfill an order, we will refund amounts paid for the unfulfilled portion, including related delivery charges as applicable.
3. Samples and non-custom stock products
Any agreed sample-fee credit toward a bulk order must be stated in your quotation or sample offer. A sample purchase does not automatically qualify for a refund or bulk-order credit. Mandatory cancellation and return rights, where applicable, remain unaffected.
4. Quality and fulfillment issues
Contact us if your order has manufacturing defects, uses the wrong approved artwork or specifications, contains incorrect items, has an unexplained shortage, or arrives damaged.
Please provide the order number, delivery date, affected quantity, a description, and clear photographs or video. Keep a reasonable number of affected products, outer cartons, and shipping labels while we review the issue. If damage is visible at delivery, photograph it and note it with the carrier where possible.
Please report issues promptly after discovery. Any voluntary reporting window does not remove mandatory rights or automatically exclude defects that could not reasonably have been discovered sooner.
5. Proofs and production variation
Please review artwork, spelling, dimensions, material, structure, and any functional requirements before approving production. Errors originating in customer-supplied files and reproduced accurately from an approved proof do not ordinarily qualify for a free reprint. We remain responsible for our own production errors and failure to follow agreed corrections.
Screen previews are not physical color standards. Any material, color, dimensional, or quantity tolerance must be disclosed and agreed for the particular order. We do not apply an unstated blanket tolerance to reject a claim.
6. Resolutions and returns
After reviewing a confirmed issue, we will discuss a suitable remedy, such as replacement of affected goods, reprinting, or a partial or full refund, consistent with your applicable rights. Store credit will only replace a monetary refund with your agreement.
Please contact us before returning goods so we can provide instructions. Where a return is needed for a confirmed error attributable to us, we will arrange or cover reasonable agreed return shipping. For a permitted change-of-mind return, costs will follow the terms disclosed before purchase and applicable law.
Damage caused after delivery by unsuitable storage, modification, or misuse is ordinarily outside this policy to the extent that it caused the issue.
7. Refund processing
We will confirm the approved amount and refund it to the original payment method where possible. If that method is unavailable, we will agree an appropriate alternative with you.
Your bank or payment provider may require additional processing time. Refunds will be completed within any mandatory legal deadline.
8. Your legal rights
This policy primarily addresses business packaging orders. If you purchase as a consumer, mandatory cancellation, conformity, refund, or other rights may apply. Nothing in this policy excludes or restricts rights that cannot lawfully be excluded.