Q: What is the sample for?
A: It allows you to check the bag's dimensions, construction, lining and general suitability for your intended use before placing a bulk order.

Q: How long will the bag keep food hot or cold?
A: Performance depends on the starting temperature, ambient conditions, how full the bag is, how often it is opened and whether suitable hot or cold packs are used. We recommend testing the sample under your own conditions rather than relying on a fixed time guarantee.

Q: Can I add my logo or choose a different colour?
A: Custom printing and colour options may be available for bulk orders. Please send your artwork and requirements for confirmation.

Q: How should I clean the bag?
A: Wipe the surface gently with a damp cloth and allow it to dry fully. Do not machine wash unless the product's care instructions specifically permit it.